Contact
At E-COSMOS, your satisfaction is our priority. Whether you have a question about our products, need assistance with an order, or have feedback, we're here to help!
Please choose the most convenient way to reach us.
1. General Enquiries & Customer Support
For all general questions, product information, order status, or assistance with our website, please reach out to our Customer Care team.
Email: support@ecosmos.co.in
Online Contact Form:
2. Grievance Redressal
In accordance with the Consumer Protection (E-commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any complaints or concerns that may not have been resolved through our standard customer support channels.
Grievance Officer Name: Akshat Maniya
Grievance Officer Email: grievance.officer@ecosmos.co.in
Please allow 5-7 business days for a response from our Grievance Officer. When contacting the Grievance Officer, please provide your order ID and a detailed description of the issue you are facing, along with any previous communication with our customer support team for quicker resolution.
3. Registered Office Address
E-COSMOS
1ST FLOOR, 20, 7-A-1, JAGMOHANDAS MANSION, AVANTIKABAI GOKHLE MARG, OPERA HOUSE, MUMBAI,
MUMBAI SUBURBAN, MAHARASHTRA, INDIA,
Pincode: 400004
Please note: This is our registered office address and not a retail store. We do not offer direct walk-in customer service at this location.
We look forward to assisting you!
E-COSMOS Team
ecosmos.co.in